Sunrocket disaster
July 16th, 2007 Tony Primerano
I’ve been a happy Sunrocket customer for over 2 years. So when I started seeing blog posts that said they were going under I didn’t worry too much. I figured the worst case would be a skeleton crew and poor support while they tried to sell us to Vonage or another provider. Acquiring new customers is expensive so other providers would be crazy not to jump in and do a deal.
We’ll I’m not sure who was doing the dealing but instead of selling us they just shut the service off tonight. Can you imagine? 200,000 VOIP customers cut off. Calling (um surfing) around for new service.
I’m sure Vonage and ViaTalk have their phones ringing off the hook. I’m sorry I didn’t find a new service last week when all the rumors were flying.
Now. I’m stuck with no phone for at least another 24 hours and I may never get my phone number back (which I have had for 9 years now).
On the bright side I still have the Sunrocket gizmo that I plan on using with my new service.
I am just blown away by how poorly managed this bankruptcy was. I can’t think of a worse outcome for the employees, customers and the venture capitalist. They threw away millions by not selling the customers to a competitor.
Entry Filed under: Life, stupid stuff, tech
5 Comments Add your own
1. montysbox | July 16th, 2007 at 6:00 pm
Nobody wanted to buy their customer list up front. RCN (cable play) looked but did not want to buy it either - too much debt. WiMAX play is rumored to pick it up on the cheap. The company to contact to settle your account is on my blog. Sorry…..
2. david watson | August 3rd, 2007 at 9:28 pm
I switched to Lingo after SunRocket went down. I think Lingo is very good and reliable.
3. jorge cruise | August 6th, 2007 at 2:51 am
Though SunRocket directed their customers to Packet8 or TeleBlend, I have decided to go with Lingo. I think their deals are absolutely transparent. Above all, they have new plans to rescue SunRocket customers such as monthly $21.95 promotional calling plan and annual $195 calling plan.
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